- We ship worldwide via Standard Flatrate Airmail from St. Petersburg, Russia.
- The shipping cost is ~$10-11 per parcel (depending on the current exchange rate) plus $2.5 per each additional item. Thus, if you buy one item, the shipping cost will be ~$10-11, but if you buy two items, we will combine them and the shipping cost will be only ~$12.5-13.5, including handling, packing, transferring to post office, and shipping with insurance.
- If the automatic calculation shows an overestimated shipping cost - please contact us to solve this problem in your favor.
- International shipping time is much longer than local domestic because parcels are checked at least 4 times at the customs in both Russia and destination country.
- Average duration - 9-18 days from date of shipment, but sometimes there are delays.
- Thank you for your understanding and patience!
We carefully pack the items when transferring the order to the delivery service, so if the box does not have external signs of damage, you can be sure that the contents of the parcel are intact. If you have found damage to the packaging - violation of the geometry of the parcel box, dents, opening marks, etc., it is necessary to require the carrier representative to draw up the Damage Report. The opening of the shipment is carried out in the presence of the representative of the carrier. It is also advisable to record the fact of damage in the photo/video. Carefully inspect products for damage. If damages are found, refuse to receive the order and send us a copy of the Damage Report. Based on this document, by mutual agreement, you will either be sent a similar product or a full refund of the order value, including shipping costs.
We accept returns of good quality items within 14 days from the date you receive the order.
Here is the return process:
- We will provide you the address of our partner’s warehouse in the USA (for American customers) for returning. You should send the parcel to this address and should pay for shipping to this address. If we create a return label we take this cost from the refund money.
- The warehouse staff should give a look-over to the item. If the item is in its original condition we will refund the value of your order without shipping costs.
- Refunds are made to the card with which the order was paid.